Frequently Asked Questions

We accept all major credit and debit cards including Visa, MasterCard, American Express and Discover,Apple Pay and Google Pay. We also accept Bank Transfer for commissions and high value originals.

Yes, we deliver worldwide on a daily basis. Your parcel is fully covered by our Lloyds insurance policy throughout its journey.

Shipping costs start from £7.99 within UK and £15.99 for international deliveries. Final costs depend on dimensions and weight and final destination.

UK deliveries typically arrive within 3-5 working days. European deliveries take 5-7 working days, and international deliveries take 7-15 working days.

For deliveries outside the UK, customs and import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient.

All artworks are professionally packaged. Prints are rolled and placed in protective 3 walled cardboard boxes. Framed items are wrapped in bubble wrap with corner protectors. Large framed panoramas are crated for maximum protection during transit.

Once your order has been dispatched, in most cases you will receive an email with your tracking number and a link to track your parcel.

You can check your order status by logging into your account on our website. Navigate to My Orders to see the current status.

Your paid invoice is automatically sent to your email when your order is confirmed. You can also access invoices by logging into your account.

If you are unhappy with your purchase, please let us know within 21 days and we will offer you a full refund, no questions asked.

We take your privacy seriously and never share your personal data with third parties for marketing. View our full Privacy Policy page for details.

We are committed to making our website accessible to all users. If you experience any difficulties, please contact us.

Our Terms of Use outline conditions for using our website and purchasing from us. View our full Terms of Use page for details.

An open edition print is a high-quality reproduction not limited in quantity. These are available as long as there is demand.

A limited edition print is part of a fixed, numbered series. Each print is numbered and signed by Stephen and supplied with a certificate of authenticity, making them more collectible.

All prints are produced using archival-quality giclée printing technology on premium fine art paper.

A4 is 210 × 297mm, A3 is 297 × 420mm, and A2 is 420 × 594mm. Larger and custom size prints will show more detail on the artwork page.

Yes, all limited edition prints come with a Certificate of Authenticity signed by Stephen Wiltshire.

Please try clearing your browser cache and cookies, then refresh the page. Ensure you are using an up-to-date browser.

Our videos require JavaScript to be enabled. Please ensure JavaScript is enabled in your browser settings.

You can sign up for our newsletter by creating an account or by entering your email address in the form at the bottom of any page.

Stephen Wiltshire's affairs are managed by eCanvas Limited, registered in England and Wales at Alien House, High Street, Lane End, Buckinghamshire, HP14 3ER.

We are happy to support students. Please visit our Biography page for comprehensive information about Stephen's life and artistic journey.

For interview requests, please visit our Press Office page where you can download press materials and submit an interview request.

Our videos are available to embed for non-commercial, educational purposes. For commercial use, please contact us to discuss licensing.

All images are protected by copyright. For any use of Stephen's artwork images, you must obtain a publishing licence.

A publishing licence grants permission to reproduce Stephen's artwork in print or digital media. Contact us for a quote.

Our Image Library contains high-resolution images available for licensing. Browse the collection on our Image Library page.

Stephen continues to take on art commissions. If you have a particular view or city in mind, please visit our Commissions page.